1. Shipping Partner:
Story flipp has various partners to provide efficient and reliable shipping services for all orders.
2. Shipping Charges:
Shipping charges will be calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed during the checkout process.
3. Shipping Timeframes:
- Domestic Orders: Most domestic orders within India will be delivered within 5-7 business days from the date of shipment.
- International Orders: Shipping times for international orders may vary depending on the destination and customs clearance procedures. Please allow additional time for international deliveries.
4. Order Tracking:
You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your shipment on the Shiprocket website or app.
5. Delivery Attempts:
Shiprocket will attempt to deliver your order to the provided address. If the delivery is unsuccessful due to reasons such as incorrect address, recipient absence, or refusal to accept the delivery, additional charges may apply for re-attempts or returns.
6. Shipping Restrictions:
Story flipp reserves the right to restrict shipping to certain locations or for certain products.
7. Damaged or Lost Packages:
In case of damaged or lost packages, please contact story flipp customer support within 48 hours of receiving the order. We will investigate the issue and take necessary actions to resolve it.
8. Shipping Address:
Please ensure that the shipping address you provide is accurate and complete. Story flipp is not responsible for any delays or additional charges caused by incorrect or incomplete shipping addresses.
9. Force Majeure:
Story flipp shall not be liable for any delay or failure in delivery caused by circumstances beyond its reasonable control, such as natural disasters, acts of God, government restrictions, or labor disputes.
10. Changes to Shipping Policy:
Story flipp reserves the right to modify this Shipping Policy at any time. Any changes will be effective upon posting on the Website.
11. Lost Packages:
Please note that once proof of delivery is attached to a tracking number, story flipp is not responsible for lost, damaged, or stolen items. all risks are assumed by the courier. If you have any additional questions or require further assistance, please contact care@storyflipp.com
12. Customer Service Hours:
MONDAY – SATURDAY | 11:30 AM – 7:00 PM IST | +91 9028286281